Hair 2 The Throne · Client Experience & Profitability Consultancy

Better client experiences. Stronger business growth.

I'm Monica Frempong, a Client Experience & Business Growth Strategist. I help established beauty business owners improve customer experience, client retention, pricing, profitability and the systems that support sustainable growth. Consultancy is delivered virtually.

We start with the business you have today. Your client journey, repeat bookings, pricing decisions, costs and daily processes reveal where improvements could make the greatest difference. Beauty is my current specialism, with a long term vision to support other client facing service industries.

Explore the RESET Business Review Start with a £150 Strategy Session

What we can improve together

Before: You may have a busy diary but no clear understanding of your margins, inconsistent rebooking, poor boundaries, messy follow-up processes or too many competing priorities.

After: You will have a clearer picture of your actual operating gaps, better defined priorities, a practical improvement plan and tools to begin implementing change. Where suitable data is available, we will establish baseline measurements and track progress over time. Business results depend on your circumstances and implementation; there are no guaranteed earnings.

Signature consultancy · pilot places

The RESET Business Review | £950

A diagnostic, not another motivational session. We'll identify what is holding your business back and what to fix first.

Private pre-project questionnaire and structured review of the information you provide
Five-part RESET assessment covering finances, client experience, pricing, systems and tracking
Two private 45-minute virtual consultancy calls
Personalised written 30-day improvement roadmap
Selected scripts, templates and tracking tools aligned with your priorities

You'll take away: a scored snapshot of your current business systems, your three highest-priority actions, process recommendations, measurable indicators and a plan to start taking ownership of improvements.

Who it's for: established beauty business owners who already serve clients, can share basic business information and are ready to implement changes. If you operate another client facing service business, enquire to discuss fit as the consultancy expands. This is not bookkeeping, legal advice, therapy, ongoing coaching or done for you management.

How it works: Apply first. We'll review suitability and scope, send the project terms and a private secure payment link if accepted, then confirm your two virtual appointments. Introductory capacity is limited to two pilot clients.

Apply for the RESET Business Review →

The five pillars of RESET

Review: revenue, costs, profitability and business goals
Evaluate: customer journey, rebooking and retention
Strengthen: pricing, policies and professional boundaries
Establish: service processes, follow-ups and efficient systems
Track: useful measures and operational progress

Start small. Get clear. £150

Our 60-minute Business Clarity & Strategy Session focuses on one urgent issue and the most practical next steps. You'll answer a short diagnostic questionnaire before payment. After the session you'll receive a concise three to five step action plan.

How to book: Complete the pre-call business diagnostic below and submit it successfully. A secure £150 Stripe checkout button then appears. Your appointment is arranged after payment; a checkout alone does not book a specific time.

Meet your strategist

Monica, Hair 2 The Throne business consultant, seated in an elegant cream suit — Monica Frempong · Client Experience & Business Growth Strategist

I'm Monica Frempong, founder of Hair 2 The Throne and a Client Experience & Business Growth Strategist. My experience includes more than 15 years in hair and beauty, operating a service business, working with clients and developing professional standards. That first hand experience informs the practical consultancy I provide today.

I believe strong businesses are built through good judgement, integrity and responsible stewardship. We examine the real problem, improve the client experience and business systems, and identify actions you can measure. No exaggerated promises or unnecessary jargon.

For community support and business education alongside consultancy, explore our emerging Beauty Business Collective.

All fees listed in GBP. International clients may incur their payment provider's currency conversion charges. Business consultancy does not replace qualified legal, tax or regulated financial advice.

Your client experience and business growth diagnostic

This short diagnostic helps me prepare for your £150, 60-minute Strategy Session, so we can spend our time solving your one priority business problem rather than working out what it is. Allow around 5–8 minutes. After successful submission, the secure payment button appears on this page.

Your full name * Email address * Business name Which service best describes your business? * How do you currently work? * How long have you been trading? *

Which ONE area should we focus on in your 60-minute session? * What exactly is going wrong in this area? Give one real example and how often it happens. * What do you believe is causing this problem? * What have you already tried to fix it, and what happened? * What is this problem costing you right now? (Money, time, cancellations, missed bookings or stress — estimates are fine.) * What is ONE measurable result you'd like to move towards in the next 30–90 days? * What is the main thing preventing you from taking action right now? * Is there a useful figure you already know? (Optional: current weekly bookings, average service price, repeat bookings, cancellations or revenue.) What outcome would make this support worthwhile for you? *

We'll use these details to respond to your consultancy enquiry. Submitting this form does not subscribe you to marketing emails.