The Beauty Business Boundary Bible

A client cancels an hour before her appointment. Another one asks for a discount. Someone messages you at 11pm, and you reply because you feel guilty. Sound familiar?

I’m Monica, and I’ve been behind the chair for 16 years. The hardest part was never the hair. It was knowing what to say. This 30 page guide gives you the exact words, so you can protect your time, your money and your energy without feeling rude.

Deposits. How much to take, four copy and paste messages, and replies for when she asks, “Why do I need a deposit?” You also get a ready to use six line booking policy.

Cancellations and lateness. Scripts for cancellations, no shows and late arrivals. You get a lateness ladder and a simple guide to when to give grace and when to hold firm.

Money talk. Calm replies to price objections, a message for announcing a price rise, and a four step method for refund requests with messages you can send straight away.

Professional distance. Communication rules, an out of hours auto reply, and what to say when clients want free advice or share too much. This section is built to help you avoid burnout.

Client red flags. Eight warning signs to spot early, a simple traffic light system, and a kind way to end a client relationship.

You also get a weekly boundary check, an energy check and a 30 day plan, so you start small and actually stick with it.

It’s written in plain, friendly words, with short pages and space to write. Everything in [brackets] is yours to change, so the scripts sound like you.

This guide is for hairstylists, extension specialists and beauty professionals who are tired of feeling guilty for running a business.

Instant PDF download. 30 pages. This guide is business advice, not legal advice.

Your time has a price. Your peace of mind does too.

Made with love by Monica 🤎 Hair 2 The Throne